Refund Policy

1. General Statement

TimoDesk operates exclusively on a post-paid subscription model, under which charges are assessed after the Customer has consumed the Service during the applicable billing period.

By submitting payment, the Customer acknowledges and confirms full satisfaction with the Service rendered.

Accordingly, all fees paid to TimoDesk are final, non-refundable, and not eligible for credit or reversal.

2. No Refunds

TimoDesk does not provide refunds, credits, prorated adjustments, or reimbursements of any kind for:

• Completed usage during a billing cycle
• Partial months or unused time
• Late or forgotten cancellations
• Inactivity or failure to utilize the Service
• Misconfiguration of customer accounts or devices
• Customer dissatisfaction arising after usage
• Charges resulting from authorized user activity

No exceptions will be made.

3. Free Trial

A 15-day free trial is provided to all new Customers prior to any billing obligations.

Continuation of Service beyond the trial period constitutes acceptance of the subscription and its associated fees.

4. Cancellations

The Customer may cancel the subscription at any time.

Cancellation prevents future billing only.

All outstanding charges for Service already delivered remain due and payable.

5. Billing Disputes

In the event of an alleged billing error, the Customer must notify TimoDesk in writing within 7 days of the charge.

TimoDesk will investigate and correct genuine computational errors; however:

• Valid service usage does not qualify as an error, and
• No refunds will be issued under any circumstances.

Failure to submit a dispute within the specified timeframe constitutes acceptance of the charges.

6. Finality of Payments

All payments made to TimoDesk are considered final and non-refundable.

By remitting payment for a completed billing period, the Customer expressly waives any right to chargebacks, reversals, or refund claims.