Refund Policy

How billing works

TimoDesk is post-paid. This means you use the service first and pay later. When each monthly billing period ends, we send an invoice for every member who tracked time in that period. Members who tracked no time are not charged. You never pay in advance, and you never pay for a seat nobody used.

You can pay an invoice by debit or credit card, or with another method shown on the payment screen. Card payments go through a secure payment provider, so we never see or store your card number. We never charge your card on our own. You choose when to pay each invoice.

You can also add account credit ahead of time. Account credit is money held in your TimoDesk balance. When a new invoice arrives and your credit covers the full amount, we pay it from your credit automatically. Credit can only pay TimoDesk invoices. It is never paid back as cash.

If an invoice is still unpaid 7 days after we send it, your organization is suspended until it is paid. Once you pay, access comes back right away.

Because you pay after you use the service, every payment covers a period you have already used. When you pay, you confirm that you received and accepted the service for that period. Apart from fixing a calculation error, as explained in Billing disputes below, fees you pay to TimoDesk are final. We do not credit them back or reverse them.

What is not refunded

We do not give refunds, credits, partial (prorated) refunds, or any other kind of payback for:

• Usage already completed in a billing period
• Part of a month, such as a member who tracked time on only a few days of the month
• Stopping late, or forgetting to stop using the service
• Not using the service, or deciding not to use it
• Accounts or devices that were set up incorrectly
• Being unhappy with the service after you used it
• Charges caused by people you gave access to
• Account credit, whether you added it yourself or earned it as referral credit by inviting another organization

We make no exceptions to this list.

The free trial

Every new organization gets a 15-day free trial before any billing starts. You do not pay anything to start it. The trial is there because this policy is strict. Please make your decision during the trial, not after you pay.

If your team keeps tracking time after the trial ends, monthly billing starts. Your first invoice covers the first full month after the trial.

Stopping and closing

You can stop using TimoDesk at any time. There is nothing to cancel, because you only pay for members who tracked time. If nobody in your organization tracks time during a month, there is no bill for that month. To close your organization, contact us.

Stopping does not cancel a charge for service you already received. Any amount you owe for a period you used is still due and payable.

Billing disputes

If you think a charge is wrong, tell us in writing within seven days of that charge. We will look into it and fix any real calculation error. If the invoice is still unpaid, we correct the invoice. If you already paid it, we add the difference to your account credit.

Please note two things:

• Correct usage that you are unhappy with is not a calculation error
• A dispute does not lead to a refund of a charge that was calculated correctly

If we do not hear from you within those seven days, we treat the charge as accepted.

Payments are final

All payments made to TimoDesk are final and non-refundable. By paying for a billing period you already used, you expressly waive (give up) any right to a chargeback, reversal, or refund claim against that payment. A chargeback is when you ask your bank or card company to take back a payment you made.