Terms of Service

About these terms

These Terms of Service are the rules for using TimoDesk (the Service). They explain what we do, what you agree to do, and what happens if something goes wrong.

When you create an account or use TimoDesk in any way, you agree to these Terms. If you do not agree, please do not use the Service.

What TimoDesk provides

TimoDesk is time tracking and team monitoring software that runs in the cloud. The Service includes the web dashboard, the desktop apps for Windows, macOS and Linux, the browser extensions, and any related tools we provide for tracking work hours, activity, attendance, productivity and project time.

We may improve, change or update the Service at any time. We may also add or remove features and policies.

Some parts of the Service rely on other companies, such as the payment providers that handle your payments and, if your organization sets it up, its own Amazon S3 or FTP storage for screenshots. Their own terms apply to those services, and we are not responsible for what they do or for their outages.

Your account

To use TimoDesk, you need an account, and the information you give us must be accurate. You are responsible for:

• Keeping your login details safe
• Making sure only people you have authorized can get into your dashboard
• Everything that happens under your account

You must be at least 18 years old to use the Service. If you set up TimoDesk for a business, you confirm that you are allowed to accept these Terms for that business.

The free trial

Every new organization gets a 15-day free trial with every feature. You do not pay anything to start it, and time tracked during the trial is free.

Nothing switches off when the trial ends. If your team keeps tracking time, monthly billing starts as clause 04 explains, and your first invoice comes about one month after the trial ends. If an invoice is still unpaid 7 days after we send it, the organization is suspended until it is paid.

Subscription and billing

TimoDesk is billed monthly, after use (in arrears). After each monthly billing period ends, we send you an invoice for every member who tracked time with the TimoDesk app during that period. Members who tracked no time are not charged, and if nobody tracked time, there is no invoice. The current price per member is on our pricing page.

Owners and managers who only use the dashboard, and do not track time with the app, are never charged, for as long as you use TimoDesk.

You can pay by debit or credit card, or from account credit. Organizations based in Bangladesh can also pay in Bangladeshi taka (BDT). We do not save your card for later payments. If your account credit covers the whole invoice when we create it, we pay it from credit automatically.

By using the Service after the trial, you agree to:

• Give us accurate billing information
• Pay each monthly invoice for as long as your organization uses the Service
• Pay each invoice on time

All prices are in US dollars (USD) unless we say otherwise, and they do not include tax. Clause 05 explains taxes.

If an invoice is still unpaid 7 days after we send it, we suspend your organization. While it is suspended, no one can track time or use the dashboard, but the owner can still view and pay invoices, add credit and contact support. When every unpaid invoice is paid, access comes back right away. Suspension alone does not delete your data, but an invoice that stays unpaid may lead us to end the Service and delete the data linked to it.

Taxes

Our prices do not include taxes. You are responsible for any tax, duty or government charge that applies to your use of TimoDesk, such as sales tax, VAT, GST or withholding tax. This does not include taxes on our own income.

Where the law requires us to collect a tax, we may add it to your invoice. Otherwise, you pay any tax that is due directly to your local tax authority.

We are not responsible for your local tax or VAT matters, and we do not give tax advice. If you are not sure what applies to you, please ask a tax advisor.

Acceptable use

You agree not to use TimoDesk for anything illegal or harmful. This includes, but is not limited to:

• Breaking privacy rules, or monitoring people without the permission the law requires
• Uploading harmful, abusive or misleading content
• Trying to disrupt or get around our security
• Reverse-engineering our software (taking it apart to see how it works) or copying it
• Using TimoDesk to build or run a product that competes with ours
• Interfering with the Service or with other users
• Breaking any local or national law
• Breaking social security or labor laws, or taking part in any kind of cybercrime
• Sharing your team members' data publicly or on social media without their clear consent
• Antisocial, hateful or violent activity
• Pornographic or sexually explicit content, as clause 12 explains
• Unlawful activity against any government or public authority

We may suspend or terminate (close) any account that breaks these rules.

Your data

You own the data you put into TimoDesk.

By using the Service, you give us permission to process (store and use) that data only to run the platform: storing it, syncing devices, creating reports, giving support and improving features. We do not sell user data.

We use standard security measures, but no online service can promise perfect safety. You are responsible for making sure your use of TimoDesk follows the labor, privacy and monitoring laws, and any other government laws and regulations, that apply where your team works.

If there is a cyberattack or data breach, we will not be held liable for any data leaks or damages that result. We keep backups for our own recovery. We are not responsible for keeping backups for you, and we cannot promise that no data will ever be lost. Please export anything you need to keep, such as monthly timesheet PDFs.

Our Data Policy explains how we process your data, and our Privacy Policy explains what we collect.

Access and availability

We aim to keep TimoDesk running at all times, but we do not promise that it will never stop or never have errors. Short outages can happen because of:

• Scheduled maintenance
• Server or system issues
• Network problems
• Backup issues
• Events beyond our control

We always work to fix problems as fast as we can.

Intellectual property

TimoDesk belongs to us. That includes all software, designs, branding, trademarks and content we provide.

While your account is active, we give you a limited right (a license) to install and use the TimoDesk desktop apps and browser extensions, only to use the Service for your organization. You cannot transfer this right, and it ends when your account ends.

You may not copy, change, share, sell or rebuild any part of the Service without our written permission. You also may not resell your TimoDesk account or sublicense it (give someone else the right to use it).

Ending the agreement

You may stop using TimoDesk at any time. There is nothing to cancel: if nobody in your organization tracks time, there is no bill. You still owe the charge for time already tracked in the current billing period. To close your organization, contact us.

We may suspend or terminate (close) your account if:

• You break these Terms
• You misuse the Service
• Invoices stay unpaid
• Your use creates a security or legal risk

After termination, we may delete your data under our retention rules, and we will not be able to give you backups or copies of it.

Our Refund Policy explains what happens to money already paid. Please read it before you stop using TimoDesk.

Limitation of liability

TimoDesk is provided as is and as available. This means you get the Service as it is, without extra promises. As far as the law allows:

• We do not promise the Service will meet every need or run without errors
• We are not responsible for indirect, incidental or consequential losses (losses that do not come straight from the problem, such as lost profit or lost business)
• We cannot promise against data loss, downtime or disruption caused by events or rules outside our control
• Our total liability (the most we will ever have to pay you) will not be more than the amount you paid us in the previous 30 days

You agree to cover us (indemnify us) for any claims, losses and costs, including reasonable legal fees, that come from your use of the Service, your breach of these Terms, or the way you monitor the people you invite.

Some places do not allow certain limits like these, so parts of this clause may not apply to you.

Adult content

You must not use TimoDesk to create, share, store, track or manage pornographic, sexually explicit or adult content. You also must not use it to monitor or record work that involves making or handling that content.

We may suspend or terminate any account that does this, without notice.

Disclaimer of warranties

We do not promise that the Service will always be available, free of errors, secure, or right for every purpose. We make no promises (warranties), stated or implied, about:

• Performance
• Accuracy
• Reliability
• Fitness for a particular purpose
• Non-infringement
• Data loss

Promotions and coupons

From time to time, we may offer discounts, promotions, coupons or special prices. Every promotional offer is:

• Available for a limited time
• Not transferable to anyone else
• Not exchangeable for cash
• Subject to the terms of that promotion

We may change or cancel a promotion at any time. If we do not enforce a promotion rule once, we can still enforce it later.

Compatibility and updates

TimoDesk is built for current devices and operating systems. We do not promise that it will work on old or unsupported systems.

We may release updates, fixes and changes at any time, and you may need to install some of them to keep using the Service. We may change, add or remove features as the product grows.

Links to other websites

Our Service may contain links to third-party websites or services that are not owned or controlled by TimoDesk. TimoDesk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.

Changes to these terms

We may change, add to, or delete any part of these Terms at any time, whenever we need to. If a change is important, we will tell you by email or by a message in the app. If you keep using TimoDesk after a change, you accept the updated Terms.

Contact

Please send questions about these Terms to [email protected].